retail banking - Perspectives on microlearning, game-based learning, sales enablement & skill development

Five Effective Hooks for Relationship Managers to Boost Cross-Selling Opportunities in Retail Banking

In the world of retail banking, relationship managers are instrumental in maximizing cross-selling opportunities. In this blog, we explore five impactful hooks that empower relationship managers to boost cross-selling and drive business expansion.

frontline sales

Key Competencies for Frontline Sales in Retail Banking

Retail banking leaders today have to walk a tighter rope to grow their bank’s franchise and mitigate risk, all the while ensuring the best customer experience How does this practically get managed when a customer success/relationship manager has more than 10 customer interactions every day?

Sales Enablement

3 Ways To Build An Effective Sales Readiness Strategy For Retail Banks

In our latest perspective, we have explored 3 ways for retail banks to build an effective sales readiness strategy and enabling their frontline to create differentiated customer experiences.

salesenablementpodcast

How Can Technology-Enabled Learning Assist With Revenue Generation

In an increasingly mobile environment, how can organisations leverage technology and game based micro-learning to accelerate the readiness and performance of front line sales teams?

retail banking

How AU Bank Is Redefining Sales Enablement & Customer Experiences In The Changing Retail Banking Industry

Recent studies have shown that we have entered an age where customers are not choosing their banks solely on trust. Instead, they are opting for a seamless customer experience. Read more about how AU Small Finance Bank is enabling their salesforce with Master-O.

Microlearning

How Retail Banks Can Generate 40% Higher Wallet Share From Customers

In our latest perspective, we have covered the journey of a retail bank in enhancing the quality of service delivery and standardize customer experience across its branches by leveraging microlearning and gamification.

Sales Enablement

Top 7 Challenges That Retail Banks Must Overcome To Boost Customer Loyalty By 40% In 2021

Banks are today serving a new customer, who expects the same level of customer experience as he would expect new age digital consumer platforms. In our latest perspective, we have explored the top 7 challenges that retail banks must overcome to boost customer loyalty.

retail banking

Infographic - 6 Pressure Points For Retail Banks

With increasing digitisation, gamification and microlearning can accelerate productivity of retail banking industry by addressing six pressure points for retail banks.

customer experience

Differentiating Customer Experiences For Retail Banks Through Digital Enablement, Microlearning & Gamification

Our latest perspective provides insights on reskilling your retail banking salesforce to deliver a differentiated customer experience using Microlearning, Gamification & Digital Enablement

virtual selling

Infographic - Enhancing Virtual Interactions With Retail Banking Customers

Gamification and microlearning can help retail banks to engage customers remotely as interactions become digital and consumers become more knowledgeable.

master-o

Six Ways To Accelerate New Hire Sales Onboarding For Retail Banks

Our latest perspective captures 6 “pressure points” that retail banks can leverage to unlock the potential of their incoming Relationship Managers & Customer Service Managers faster.