We take your privacy very seriously. All personal information shall be used in accordance with the terms of this policy. By using the platform either on our Mobile or Web App (Master-O), you acknowledge and agree that you are 18 or more years of age, have read and accept the terms of this Privacy Policy and the Terms of Use set forth below.
1. About Master-O
InspireOne Technologies (Master-O) is a B2B SaaS organization that leverages digital technologies to make capability development, enablement and engagement effortless.
Master-O is a frontline readiness platform that elevates customer interactions for frontline executives using interactive microlearning, game-based assessment, and AI-powered coaching, engagement and enablement. As part of this solution, Master-O shall collect information, including registration details and information shared by your organization.
By registering to use the App, you acknowledge that you have read these Terms and this Policy, understood the same, and agree to be bound by them.
2. Information We Collect
On registration and during the course of your use, Master-O shall collect the following information, including but not limited to:
- Your log-in details, which may include your name, mobile number, email address, or credentials via Google Login / Microsoft Login or any other secure single sign-on approach.
- Your demographic information, as shared by your organization.
- Your device information, including where available, the device's unique device identifiers, operating system, mobile network information, and the device's telephone number, collected for system administration & debugging purposes.
- Log information generated by your use of the App, stored in server logs, including but not limited to IP addresses, ISP clickstream data, browser type and language, viewed and exit pages, and date or time stamps.
- Information shared during contact with our customer support team, used to identify you as a user and to improve the services provided.
3. Storage, Retention and Disclosure
Master-O is committed to handling your personal data responsibly. The following principles govern how we store, retain and disclose your data:
- User consent is obtained before data collection.
- All information shall be stored on secure servers and treated in accordance with this Privacy Policy.
- Master-O does not sell any user information to third parties. Information may be stored within third-party infrastructure providers who are contractually bound to ensure data security. In the event of a privacy breach by a third party, Master-O shall not be held responsible.
- In the event of a corporate sale, merger, reorganization, dissolution or similar event, user data may form part of the transferred assets.
- Information shall only be disclosed to agents, consultants, and related third parties to the extent necessary to perform specific business-related functions.
- Information may be disclosed where required by law or in good faith that such disclosure is necessary to: (i) protect and defend the rights or property of Master-O; (ii) act in urgent circumstances to protect the personal safety of users or the public; or (iii) protect against legal liability.
- All user data is stored and retained for the purposes of product development and benchmarking platform usage.
- We retain data for as long as necessary to enable us to maintain the basis of our analytics and output. Where legally required, we will review retention periods and apply applicable statutory limits.
- All user data is stored in accordance with country- or region-specific laws. Data for users in India is stored on our India servers. Data for users outside India is stored on our EU (European Union) / US (United States) or country-specific servers, as the case may be.
4. Security
Master-O takes the security of your personal data seriously and employs the following safeguards:
- Master-O takes reasonable measures to protect personal information against loss, theft, unauthorised access, collection, disclosure, and improper use or modification.
- Information is stored in third-party infrastructure that is contractually bound to ensure data security. In the event of a breach by a third-party provider, Master-O shall not be held responsible.
- All information collected is password protected. Should a user disclose their credentials to any other individual, Master-O cannot be held responsible for any resulting misuse of data.
- External links followed from within the App may be governed by their own privacy policies. Master-O shall not be liable for the policies or practices of third-party websites or services, including any personal data they collect. Users are advised to review such third-party policies before submitting personal information.
5. Use of Artificial Intelligence (AI)
Master-O uses AI technologies as part of its platform capabilities. The following governs how AI interacts with your data:
- Data is stored as text, audio, and video and is analysed for the purposes of skill assessment and development.
- User input is transmitted to the server and to a third-party AI provider for automated, AI-based analytics. The AI provider returns a response based on the input but does not independently store the input data.
- User input is stored in a separate third-party infrastructure provider where our platform is hosted. This ensures distributed risk management across third-party platforms that are themselves governed by robust and stringent data privacy practices.
6. Changes to this Privacy Policy
Any changes made to this Privacy Policy shall be reflected on this page. Where appropriate, users shall be notified by such means as considered reasonable. Continued use of the platform following the posting of any updated Policy shall be deemed acceptance of the revised terms. Changes take effect immediately upon publication.
7. Contact Details
For any questions or support regarding our Privacy Policy, please contact our support team:
Email: [email protected]