Developing A Service Mindset
- Why should service matter to you?
- Intangible vs. tangible service experience
- Customer service within & outside organisations
Master-O’s customer service solution gives your workforce the ability to provide a
delightful service experience.
As product differentiation rapidly evaporates, how do you provide a differentiated customer experience and build customer loyalty? Moreover, how do you standardize the customer’s experience at various touchpoints across your organization amid high attrition, focus on productivity and rationalization of costs?
Master-O’s customer service solution has been developed to cater to these burgeoning needs and ensure your workforce is upskilled not only to deliver great service, but to establish a service-oriented mindset.
Repackage your learning content using Master-O Studio, our easy-to-use content authoring tool that enables your content team to repackage your existing SCORM, xAPI learning content into Microskills®